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home faqs
What kinds of items are included in the Home collection?
The Home section covers a wide variety of homeware and decor: from soft furnishings, cushions & throws, decorative accessories, candles & home fragrances, glassware, kitchen accessories, furniture, bed & bath linens, to electrical items.
Can I return home items if they’re not quite right?
Yes - homeware items are eligible for return or refund/exchange as long as they are unused, in their original condition with all tags/packaging intact, and returned within the standard returns window. See our returns policy page for more information on how to submit a return.
Are there any homeware items which cannot be returned?
Some items may be excluded - as with all purchases, check the specific product page and our returns policy for details.
What are the delivery charges for home items?
For standard UK delivery, there is a charge of £4.95 - but delivery is free when your order total is over £85. We also offer a free “Click & Collect” option from our Wimbledon store, which can be selected at checkout. Visit our delivery & returns page for more information.
What happens if my homeware order arrives damaged or faulty?
If you receive a faulty or damaged item, please contact our Parcelforce directly here.
