Delivery

Free UK delivery when you spend over £50

Standard UK delivery £4.95

Next working day delivery £7 (order by 2pm Mon - Thurs to receive you parcel next day.) *Excludes Bank Holidays. Orders placed on the last working day before a bank holiday, will be not be processed until the next subsequent working day.

Free 48 hour delivery on all Swyft orders. For more information click here

Standard delivery: We aim to deliver all items between 3 - 5 working days. Our courier service will contact you via email with specific delivery details and tracking information.*

Track your parcel here

Need further assistance? You can contact DPD here

If you live in rural postcodes delivery timings may take slightly longer. We are currently unable to deliver to Northern Ireland & British Forces postcodes.

*Subject to stock availability. During busy periods, our delivery time frames may be subject to extension to cope with demand.

Garden Furniture Delivery:

Garden furniture orders can take up to 14 working days to deliver. Occasionally due to peak trading times this may take longer than normal. We will contact you regarding any delays to your order.  

We are currently only able to offer Home deliver up to 50 miles from our store; Elys Wimbledon 16 St George’s Road, Wimbledon, London, SW19 4DP. Delivery costs will be generated at checkout. At checkout when entering your postal address, if you are unable to see a Garden Furniture delivery method, unfortunately, this means you are not currently eligible for delivery. 

Our Morley’s White Glove delivery service is included in the delivery costs and includes assembly of product in your choice of room.  

Local Same Day Delivery: Order by 12pm, weekdays only, FREE within 2 Mile of Elys, SW19 4DP

Elys are working in conjunction with LoveWimbledon, XeroE and The Cross River Partnership to offer local e-cargo bike delivery* until end June.
This service is currently free and on offer until the end of June. To benefit from the service you must live within 2miles of 16 St George’s SW19 4DP.
Please order by 12pm for same day delivery. Delivery is usually within 2 hours of order subject to busy periods.
Please note we will only be able to deliver if someone is home. Proof of delivery will be taken.
If you are not home, your order will be returned to Elys Wimbledon and we will contact you to either to arrange a free local delivery on another day or to offer free local in-store pickup.
*(When the E-cargo bike is not available we will endeavour to get your parcel to you by other means)

If you have any queries regarding your order, please contact us at: customerexperience@elyswimbledon.co.uk

Click & Collect

Free same day* collection from store, for any order. 

Our Click & Collect service is available for order collection: Monday to Saturday between, 9:30 - 6:00pm and Sunday between, 11:00 - 5:00pm.

We will email you once your collection is ready. Please bring proof of ID & Billing Address to Concierge on the 3rd floor.

*Same day Click & Collect is only available during store opening hours and stock dependent.

Returns

You can return any unwanted items up to 28 days after purchase.

You can return to us free via our Returns Portal using this link

Please note: once you have generated your returns label make sure to check your junk folder and/or look for an email from: noreply@clicksit.com

Items must be unused and in their original condition (including all labels and tags intact). 

You can not return online orders to our sister stores:
Morleys Brixton, Selbys, Morleys Bexleyheath, Camp Hopson, Morleys Tooting, Roomes, Pearsons. You can return to us free via our Returns Portal using this link

Garden Furniture Returns

If your product is faulty, please contact customer services customerexperience@elyswimbledon.co.uk , providing proof of fault. Our customer services will advise on best course of action.

If you would like to request a return under distance selling regulations please contact our Customer Service team. Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods. You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. Items must be returned in its original packaging; all tags and labels must still be attached and in a resalable condition. The cost of return needs to be covered by the customer and is priced at the same amount as your delivery. This does not affect your statutory rights.

Garden Furniture Warranty: All products come with a 12-month manufacturer’s warranty (customer applies directly post purchase). Garden furniture is excluded from all promotional offers. This does not affect your statutory rights.

Price promise

We believe we offer the most competitive prices. If you buy a product from us and find it cheaper with a high street competitor we will immediately match the price* or refund the difference.

*Differences in delivery charges, or other discounts and offers will be reflected in the price match. Price matching applies to merchandise in stock at competitors within 14 days of purchase. It does not apply to damaged/faulty or ex-display merchandise.