Delivery

Free UK delivery when you spend over £75

Standard UK delivery £4.95

We aim to deliver all items between 3-5 working days. Our courier service will contact you via email with specific delivery details and tracking information.

If you live in Northern Ireland, highland, island or rural postcodes delivery timings may take slightly longer.

If you have any queries regarding your order, please contact us at: customerexperience@elyswimbledon.co.uk

Click & Collect

Free collection from store, for any order. 

Due to the current circumstances around COVID-19, you will only be able to collect your order between Monday - Friday: 10:00am - 5:00pm

We will email you once your collection is ready. Please come to our staff entrance with your collection email on 16 St George's Road, SW19 4DP where one of our team will greet you.

Returns

We are happy to refund or exchange your recent purchase within 28 days, with receipt or proof of purchase. You can either return to us free via our Returns Portal using this link, or free in-store. 

Items must be unused and in their original condition (including all labels and tags intact). 

This does not affect your statutory rights.

Price promise

We believe we offer the most competitive prices. If you buy a product from us and find it cheaper with a high street competitor we will immediately match the price* or refund the difference.

*Differences in delivery charges, or other discounts and offers will be reflected in the price match. Price matching applies to merchandise in stock at competitors within 14 days of purchase. It does not apply to damaged/faulty or ex-display merchandise.