TERMS & CONDITIONS
GENERAL
Welcome to the Elys website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
If you have any questions relating to these terms and conditions please contact us by e-mail, or call us on 020 8946 9191 between 9am and 5.30pm, Monday to Friday. Calls will be charged at your standard rate.
DEFINITIONS
“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means Elys; “Website” means the website located at https://www.elyswimbledon.co.uk or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your online session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
USE OF THE WEBSITE
Access
You are provided with access to this Website in accordance with these Conditions.
Registration
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or by calling us on 020 8739 0503 between 9am and 5.30pm, Monday to Friday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.
Our rights
We reserve the right to:
– modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
– change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
PRIVACY
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you register with this Website, we will ask you to input and will collect Personal Information from you such as your user name, e-mail address and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
– For statistical or survey purposes to improve this Website and its services to you;
– To serve website content and advertisements to you;
– To administer this website;
– If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you register online you may be given the option to receive information from Elys by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us via the contact us link on the website, or by telephoning us on 020 8739 0503 between 9am and 5.30pm, Monday to Friday.
Your Personal Information may be disclosed to other businesses within http://www.elyswimbledon.co.uk/ and to reputable third parties who will help process your registration. http://www.elyswimbledon.co.uk/ requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Elys for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current session and to personalise your experience. If you do not accept Cookies you will be unable to use this Website. Click here for more information on selecting or deselecting ‘Cookies’. Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the administrative Head Office of Elys as follows: Marketing Department Morleys Stores Group Elys 16 St Georges Road, Wimbledon, London, SW19 4DP
DESCRIPTION OF PRODUCTS
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you are online. We can only confirm the price of a Product when you physically attend the store on the day on which you intend to make the purchase.
ELYS GIFT CARDS & PROMOTIONAL DISCOUNTS
Elys Gift Cards
Elys Gift Cards can be exchanged for goods within Elys Department Store only. They cannot be used over the telephone.
Gift cards may not be exchanged for cash and cannot be used to discharge indebtedness on any account or credit card issued by Elys, nor may they be used for the purchase either directly or indirectly of any financial product or service, including Elys Gift Cards.
Gift cards are void if the perforated tear-off area has been removed. Your Gift Card will expire after 24 months of consecutive non-use and the balance will be cancelled. If your gift cards become accidentally damaged, please contact Customer Services.
Elys Digital Gift card
Treat them to the gift of Elys. Redeemable ONLINE only. An Elys DIGITAL gift card gives your lucky recipient the choice to shop thousands of brands and collections across our famous Fashion, Beauty and Home departments.
Simply email the "Elys Wimbledon gift card" we send you to your chosen recipient and add your gift note then. Gift cards expire after 2 years.
The Elys Digital Gift Card can not currently be used in-store.
To check your balance please contact Concierge: 020 8946 9191
Alternatively you can save your Gift Card in your Apple wallet to view your balance.
Promotional discounts
Coupons, discounts and promotional discount codes offered by Elys are valid only for use as part of a purchase made in store, unless otherwise stated. Such promotional discounts are not valid for use on telephone orders.
See below for all online offers & T's & C's. Can't find what your looking for? Please contact us via Email at: customerexperience@elyswimbledon.co.uk
GENERAL INTELLECTUAL PROPERTY AND RIGHT TO USE
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
– any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
– any loss of goodwill or reputation; or – any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
– Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Elys and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact
The registered company address is Morleys of Brixton, 472-488 Brixton Road, Brixton, London SW9 8EH
Limit to one use per customer. Excludes Dyson, Sage, Swyft, all Gift Cards, Dom Perignon, Alex Monroe, Disney Lorcana & Monopoly Newbury Edition. Other exclusions may apply. Offer valid online only.
Elys reserves the right to amend or cancel this offer at any time.
You will receive an email with your 10% off code. Don't forget to check your junk.
From 9am on 22nd November – 28th November customers will not be able to use any additional discount codes on the website.
Elys reserves the right to amend or cancel this offer at any time.
Estée Lauder: Receive a free gift worth over £92 when you purchase 2 or more Estée Lauder’s products, 1 to be skincare. Offer Valid from 17th - 2nd September 2023, whilst stocks last. *Elys reserves the right to amend or cancel these offers at any time.
Ilapothcary: Receive a free gift worth over £34 when you spend £70 or more, plus a complimentary mini gift with every purchase. Offer Valid from 8th August 2023, whilst stocks last. *Elys reserves the right to amend or cancel these offers at any time.
Origins: Receive a free gift when you spend £55 or more on Origins products Available in-store and online. Offer valid from 21st August until 4th September 2023. One gift per customer, while stocks last. *Elys reserves the right to amend or cancel these offers at any time.
NEOM: Receive a complimentary Pillow Mist in Bedtime Hero or Perfect Nights Sleep when you spend £45 or more on NEOM. Available in-store & online, subject to availability, whilst stocks last. Available in all Morleys Stores, excluding Morleys Tooting. Offer starts 01/09/23, whilst stocks last. One gift per customer. *Elys reserves the right to amend or cancel these offers at any time.
Caudalie: Receive a free gift when you spend £29 or more on Caudalie products. Available in-store and online. Offer available from September 2023. one gift per customer, while stocks last. *Elys reserves the right to amend or cancel these offers at any time.
Lancôme: Receive a bonus gift when you purchase two Lancôme products, one to be skincare, or step it up and purchase three products, one to be skincare. Offer available 07/09/23 - 24/09/23. T&Cs apply.
Clarins: Receive 4 beauty essentials and a FEED bag when you buy two Clarins products, one to be skin care or foundation.* Available 2nd - 15th October 2023. Whilst stocks last. T&Cs may apply.
Lancôme: Receive a complimentary Must Have Gift Set with the purchase of any two Lancôme products. Offer available 05/10/23 - 08/10/23, whilst stocks last. T&Cs apply.
Molton Brown: Receive a complimentary Relaxing Ylang-Ylang Bath & Shower Gel (100ml) with a purchase of £65 or more on Molton Brown. Offer available 05/10/23 - 08/10/23, whilst stocks last. T&Cs apply.
Hourglass: Receive a free Hourglass Mini Set when you spend £90 on the brand. Offer available 05/10/23 - 08/10/23, whilst stocks last. T&Cs apply.
Estee Lauder: Receive a complimentary bag and luxury samples with a purchase of two or more products, one of which must be skincare or foundation. Offer available 05/10/23 - 08/10/23, whilst stocks last. T&Cs apply.
NEOM: Receive a complimentary NEOM Happiness 1 Wick Candle when you spend £50. Offer available 05/10/23 - 08/10/23, whilst stocks last. T&Cs apply.
Our Beauty Event is running in-store & online from Thursday 11th May to Sunday 14th May 2023. Events, gifts with purchase and promotions are subject to availability. Terms and conditions are set by our beauty brand partners. Fundraising events are taking place in-store for our selected charity partner Wimbledon Guild. We hope it is clear in-store & online what events are with proceeds to the charity, but if unclear please ask a member of our staff to confirm.
10 Points on Beauty Purchases Promotion: Rewards members earn 10 points per £1 spent in our Beauty department in-store from Thursday 11th May to Sunday 14th May 2023 inclusive. Not available online.
Up to 20% Off Storewide: This is a Rewards exclusive offer taking place in our Elys Wimbledon store on Friday 9th June 2023 for one day only. During store opening hours, enjoy up to 20% off* available products, subject to availability and whilst stocks last. To receive the discount, you will be asked for your Rewards card or associated email address at till. Discount may vary, including 10% off small electricals, vacuum cleaners, toys and select Beauty brands. The savings quoted are against R.R.P. Man. Rec. Price or our original price. Excludes gift vouchers, Swyft and non-participating concessions. Other exclusions may apply. For full terms and conditions of our Rewards scheme please visit www.elyswimbledon.co.uk/pages/rewards
You can sign up for Rewards on the day and still qualify for the discount once your account is activated.
Summer Party Events: Complimentary events are taking place in-store on Friday 9th June 2023. Subject to availability and whilst stocks last, you may need to queue. Age restrictions apply to prosecco and alcohol sampling.
Summer Shopping Party Online: Up to 20% off is available online at www.elyswimbledon.co.uk from 6pm on 8th June -11:59pm on 9th June 2023. Discount may vary, including 10% off small electricals, vacuum cleaners, toys and select Beauty brands. The savings quoted are against R.R.P. Man. Rec. Price or our original price. Excludes gift vouchers, Swyft and non-participating concessions. Other exclusions may apply. Subject to product availability.
Camp Hopson Summer Shopping Party
Up to 20% Off Storewide: This is a Rewards exclusive offer taking place in our Camp Hopson store on Thursday 8th June 2023 for one day only. During store opening hours, enjoy up to 20% off* available products, subject to availability and whilst stocks last. To receive the discount, you will be asked for your Rewards card or associated email address at till. Discount may vary, including 10% off small electricals, vacuum cleaners, toys and select Beauty brands. The savings quoted are against R.R.P. Man. Rec. Price or our original price. Excludes gift vouchers, Swyft and non-participating concessions. Other exclusions may apply. For full terms and conditions of our Rewards scheme please visit www.elyswimbledon.co.uk/pages/rewards
You can sign up for Rewards on the day and still qualify for the discount once your account is activated.
Summer Party Events: Complimentary events are taking place in-store on Thursday 8th June 2023. Subject to availability and whilst stocks last, you may need to queue. Age restrictions apply to prosecco and alcohol sampling.
Morleys Brixton Summer Shopping
Up to 20% Off Storewide: This event is taking place in our Morleys Brixton store on Saturday 3rd June 2023 for one day only. During store opening hours, enjoy up to 20% off available products, subject to availability and whilst stocks last. Discount may vary, including 10% off small electricals, vacuum cleaners, toys and select Beauty brands. The savings quoted are against R.R.P. Man. Rec. Price or our original price. Excludes gift vouchers, Swyft and non-participating concessions. Other exclusions may apply.
Summer Party Events: Complimentary events are taking place in-store on Saturday 3rd June 2023. Subject to availability and whilst stocks last, you may need to queue. Age restrictions apply to prosecco and alcohol sampling.
Double Rewards Points: Rewards members will receive six Rewards points per £1 spent in our Beauty department, and two Rewards points per £1 spent in the rest of our store. Available during store opening hours on Saturday 3rd June 2023. Excludes non-participating concessions. You can sign up for a Rewards account on the day and still qualify for the double points promotion. For full terms and conditions of our Rewards programme please visit www.elyswimbledon.co.uk/pages/rewards
27.08.23. Click here for full Terms & Conditions
Please note that this discount cannot be combined with any other online discount codes.
The following brands and products are not eligible for this promotion: Dyson, Sage, Swyft, all Gift Cards, Dom Perignon, and Monopoly Newbury Edition. Additional exclusions may also apply.
This offer is exclusive to online purchases and cannot be redeemed in-store.
Elys reserves the right to amend or cancel this offer at any time.
2. DELIVERY - Delivery costs will be generated at checkout. Items may arrive in separate deliveries. All Nkuku furniture will be shipped by Nkuku, if you order contains items stock by Elys these will be sent separately.
Nkuku furniture orders usually take 10 to 14 working days to arrive. Occasionally due to peak trading times this may take longer than normal. We will contact you regarding any delays to your order.
You will be contacted by the shipping company informing you of delivery date.
3. ACCESS- The customer is responsible to ensure that the goods will fit into their chosen location and ensure reasonable access for delivery including making parking permits available and communicating any parking restrictions. If goods will not fit or access is denied, then cost of return needs to be covered and organised by the customer.
4. RETURNS- If your product is faulty, please contact customer services customerexperience@elyswimbledon.co.uk , providing proof of fault. Our customer services will advise on best course of action.
If you would like to request a return under distance selling regulations please contact our Customer Service team, customerexperience@elyswimbledon.co.uk Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods. You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
Items must be returned in original packaging; all tags and labels must still be attached and in a resalable condition. The cost of return needs to be covered and organised by the customer. This does not affect your statutory rights.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. If in any doubt about your statutory rights, please contact your local Trading Standards department or Citizens Advice Bureau.