Furniture
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furniture faqs
How does delivery work for furniture - and do I need to consider access or space constraints?
Furniture orders may arrive in separate deliveries if your order combines stock by Elys and items supplied by third‑party brands. For example, orders from brands like Nkuku are shipped directly by the brand. It’s the customer’s responsibility to ensure there is suitable access (doorways, stairways, hallways) to receive and move the furniture into its intended location. If goods cannot be delivered due to access issues or refusal at delivery, any return or re‑delivery cost will be the customer’s responsibility.
Can I return or cancel a furniture order if I change my mind?
If you change your mind and wish to cancel your order, please contact customer services here.
What if the furniture is faulty, damaged on delivery, or not as described?
If a furniture item arrives damaged, please contact Parcelforce directly here.
Discover our full range of furniture brands instore
Furniture Includes:Harrison Spinks, Vispring, Duresta, Celebrity Furniture, Alstons, Dura beds & Himolla Polstermobel.
Curtains Include:Ashworth, Tyrone, Catherine Lansfield, Dreams & Drapes, Hallis Hudson
See individual stores for further detail.
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