What guarantees do you have?
Whilst we’re confident you’ll love the product and shouldn’t have any issues. If you’re unhappy with the product you have 100 days to arrange a return. After this, we offer a 15 year frame guarantee.
It doesn’t look like it will last very long?
Beauty is in the eye of the beholder, unless the product has passed BSEN12520:2015, in which case it’s passed all the regulatory strength tests. Each seat is suitable for a weight of up to 18 stone. Plus, the fabric is contract standard and has a martindale scale of 100,000, which means it can withstand a lot of bottoms.
It doesn’t look like it’s very comfortable?
Comfy-ness is high on our list of priorities. To ensure you get the comfort you deserve, we designed a unique three core cushion that has stability and a top layer of memory foam.
How many boxes do the products ship in?
The 3 and 2 seaters are shipped in three boxes and the armchair is shipped in two boxes.
What if I change my mind?
No problem, you have 100 days to make your mind up.
I only received part of my order
Panther is our preferred courier partner, on the odd occasion that you don’t receive your full order, please let us know and we’ll follow up on your behalf.
My tracking code doesn’t work
Our courier partner Panther Logistics will contact you to confirm you delivery date via email and send you a text with the tracking details and your 2 hour time slot within 24 hours of the delivery date. You can enter your tracking code here to find out where you delivery is. If this still doesn’t work, please contact our customer support team at Swyft: firstname.lastname@example.org
What if I’m not in to take delivery?
Our courier company will leave a calling card and you can rearrange your delivery.
Why are the Model 03 modules not locked together?
The modules are kept separate and don’t use the Swyft-lok technology to lock together, this is so you have the flexibility of movement and transformation of your space.
How many boxes does the Model 03 come in?
Each Model 03 module comes in two boxes