To minimize environmental impact and unnecessary waste, we do not place shoeboxes inside a secondary shipping box. Your shoes will arrive securely taped inside their original product box.
Because we fulfil our online orders straight from our shop floor, your shoes may have been tried on by a customer in-store. Rest assured, every pair is thoroughly inspected to ensure they are brand new and in perfect condition before they head your way!
Track your Parcel: Track your parcel with Parcelforce here.** During Peak times or during Strike action and Adverse weather it may take us longer to deliver. We apologise for any inconvenience caused.**
Standard Delivery: We aim to deliver all items between 3-5 working days. Free UK delivery when you spend over £100. Standard UK delivery £4.95.
Next Working Day Delivery: Place your order by 12pm, Monday to Thursday, for Next Working Day Delivery. Find out more here.
Click & Collect: Free collection from our Elys Wimbledon store, for any order. Find out more here.
Returns: Unwanted items can be returned within 28 days of purchase*. You can return your order easily via our Returns Portal, or return it in-store at Elys Wimbledon. Exchanges are not yet available online.
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Free standard delivery & returns
Enjoy free standard delivery on orders over £100, plus free returns.*